SHIPPING & DELIVERY
At Sequential Performance Parts, we strive to ship all in-stock orders within 1-2 business days of your order being placed. In the event of a backorder or out of stock item, we will do our best to contact you in a timely fashion with an estimated ship date for the item(s) on backorder. Some items are noted as special-order or require lead-times, so please keep the stated lead times in mind when ordering those products. To ensure the fastest delivery of your order, some items may be drop-shipped to you from a third party, or shipped in a separate package.
RETURNS, EXCHANGES, AND CANCELLATIONS
At Sequential Performance, customer satisfaction is the end goal of all our efforts. Our return policies are engineered to meet or exceed industry standards.
Refunds: Our goal is to build long-term relationships with customers. Returns of product for 100% refund are available on all eligible products up to 30-days from the date of delivery. All products must be returned in factory new packaged condition
Cancellations: So long it has not shipped; an eligible order can be cancelled. We do our best to get product shipped to customers as quickly as possible, but in certain cases we serve very small markets with rare and difficult to source parts. While delays are inevitable, it is never our goal to inconvenience you beyond what you feel is reasonable.
Return Shipping: Returns for refund or store credit do not include the cost of shipping to the customer, and the customer is responsible to pay for return shipping back to Sequential Performance.
PRODUCT WARRANTY & LIABILITY
Warranty on Products: It is the intention of Sequential Performance to sell only quality products. We offer a 1-year warranty against defects in workmanship or materials, not extending to normal tear and wear or mis-use. You must provide us with a proof of purchase, defect or the result of wear or mis-use. Some products have less than 1-year warranty. Please inquire before ordering.
Return Shipping: Sequential Performance is not responsible for shipping costs associated with warranty claims, the customer is responsible for covering shipping costs to and from Sequential Performance, even in the event that a part is warranted or deemed defective and replaced. Warranty claims in most cases require parts to be returned to Sequential Performance to be inspected, once we determine the cause of the defect is from manufacturing and not from wear or mis-use, the warranty process can begin. In rare cases we can confirm the warranty claim via picture or video, especially if the failure is a known, documented issue.
3RD PARTY PRODUCTS & SERVICES
Sequential Performance sells valuable merchandise provided by 3rd party vendors for the benefit of its customers. Such items may be shipped from a different warehousing location, and may arrive in a separate package. The availability of such items may be limited, and items may be backordered from time to time. Please contact our customer service if you fail to receive such items in a timely manner. For any shipping damages, please follow the guidelines below.
DAMAGED OR INCORRECT ITEMS
Inspect your parcel carefully. If you receive an item that is damaged, notify the delivery company within 12 hours (for FedEx call 1-800-GO-FEDEX, for UPS call 1-800-PICK-UPS, for USPS go to www.usps.com). Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. If more than 24 hours passes nothing can be done about a damaged delivered package. You may provide us the claim number so we can follow up on the claim status. This may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
In the event that a shipment is delivered incorrectly (as in the wrong parts were shipped) you must notify Sequential Performance within 48 hours of receiving the package, if more than 48 hours passes nothing can be done except in very special circumstances. Please inspect all deliveries the day they were delivered so any issues can be communicated within 48 hours or two days.
CUSTOMER SERVICE & TECHNICAL SUPPORT
Customer Service: You can reach us via email firstname.lastname@example.org